PROCESSING TIME

All orders are subjected to a processing time of 1-3 business days for your orders to be picked, packed and prepared before shipping. Estimated shipping time does not include processing time. 

SHIPPING

CANADIAN ORDERS

Free shipping over CAD$99.99 within Canada, before tax and after discounts 

Orders under CAD$99.99 are subjected to a flat rate CAD$10 shipping fee.

All orders shipped via Canada Post Expedited Shipping.

Please allow 1-3 business days of processing time before orders are shipped.

*Please note: Estimated delivery time below is from date shipped, not from date ordered. Shipping delays can happen at times.

Region	Estimated Delivery Time
Toronto – GTA	1 – 3 business days
Ontario & Quebec	2 – 5 business days
Rest of Canada	3 – 7 business days

 

US ORDERS

Free shipping over CAD$150 within the US, before tax and after discounts. 

Orders under CAD$150 are subjected to a flat rate CAD$10 shipping fee.

Estimated delivery time: 5 – 12 business days from the order date.

All packages are shipped via Chitchat, who handles cross-border shipments between Canada and US to not incur additional customs and duties to your order. 

However, with the tariffs the US imposes on Canada, Mexico, and China, additional duties might apply to your order. This will be the responsibility of the recipients, collected at time of delivery. 

In order to avoid this as much as possible, some restrictions apply:

1. Order value cannot exceed US$800.

2. These brands are not available to be shipped to the US

• Anello
• Baggu
• Fjallraven
• Vessi

3. Oversized packages with multiple items may be cancelled. 

 

STORE PICK UP POLICY

We currently offer in-store and curbside pickup at our downtown Toronto location.

During check-out, please select store pick-up as your shipping option at the bottom of the shipping page, after you have filled out your address.

You will receive an email notification when the order is ready for pick up.

*Please note that orders will be cancelled if not picked up within 1 month of fulfillment. Please reach out to us if you have any question. 

What you need for the pick-up:

• Your order confirmation email
• A valid government photo ID that matches the name on the billing information

Orders will only be released to customers who placed the order. You will have to sign to acknowledge that the order has been picked up.

 

STREET PARKING INFORMATION

Paid street parking available on Queen St W, in front of the store. Parking hours:

MON – FRI                 10AM – 3PM & 7PM – 12AM
SAT                               8AM – 12AM
SUN                              1PM – 12AM
NO parking MON – FRI 7AM – 10AM & 3PM – 7PM.